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  • Aqua Honey Creations – Booking Policies & Terms

    We’re so excited to be part of your special moment. These policies are here to keep everything clear, smooth, and stress-free for both of us.

    1. Booking & Payments
    A non-refundable deposit is required to secure your date. The remaining balance is due at least one (1) week before your event. Your date is officially reserved once payment is received.

    2. Final Sales
    All bookings are final due to the custom nature of our designs and services.

    3. Cancellations & Rescheduling
    If plans change, please cancel at least one (1) week before your event. While payments are non-refundable, rescheduling is welcome anytime based on availability.

    4. Custom Designs
    Each setup is uniquely created for you. We aim to match your vision as closely as possible, though slight variations may occur based on availability and design execution.

    5. Setup & Access
    Clients are responsible for providing timely and confirmed access to the event location. Delays in access may impact setup time and final presentation.

    6. Timing & Delays
    Setup and breakdown times will be arranged in advance. Additional time, waiting periods, or last-minute changes may result in additional fees.

    7. Care of Décor
    All décor items remain the property of Aqua Honey Creations unless otherwise stated. Clients are responsible for any damage, loss, or misuse during the service period, and replacement fees may apply.

    8. Venue Compliance
    Clients are responsible for ensuring all venue, hotel, or Airbnb rules and permissions are followed. Aqua Honey Creations is not responsible for any restrictions, penalties, or denied access from third-party locations.

    9. Limitation of Liability
    Aqua Honey Creations is not liable for any indirect, incidental, or consequential damages, including delays caused by circumstances beyond our control (such as weather, venue issues, or access restrictions). By booking, you agree to release us from liability related to the use of our services and décor.

    10. Force Majeure
    We are not responsible for cancellations or delays caused by events beyond our control, including but not limited to weather conditions, natural disasters, emergencies, or government restrictions. In such cases, rescheduling will be offered when possible.

    11. Governing Law
    These terms are governed by the laws of the state in which services are provided.

    12. Agreement
    By booking with Aqua Honey Creations, you acknowledge that you have read, understood, and agreed to these terms.

    Thank you for choosing Aqua Honey Creations. We look forward to creating something unforgettable for you.

  • Shipping Destinations

    • We currently ship to addresses located within the United States only.

    Processing and Handling

    • Please allow 2-3 business days for your order to be processed and prepared for shipment.

    • Orders are processed at our principal office in Louisville, KY.

    Shipping Method & Delivery Estimates

    • All orders are shipped via USPS Ground Advantage.

    • Once your order has been handed over to the carrier, delivery typically takes 2-5 business days, depending on your location.

    • You will receive a confirmation email with tracking information as soon as your order is on its way.

    Contact Information

    If you have any questions regarding your shipment, please contact us:

    • Email: [Insert your business email]

    • Phone: +1 502-779-1655 or +1 502-977-9725

    • Business Address: 9916 Kidwelly Drive, Louisville, KY 40299

    • Information We Collect: Name, email, phone number, event details, and secure payment data.

    • How We Use It: To manage bookings, process payments, and improve our services.

    • Sharing: We never sell your data. We only share it with essential service providers like payment processors.

    • Security: We use industry-standard measures to protect your information.

    • Your Rights: Contact us anytime to update or delete your personal data.

  • Refund Policy

    At Aqua Honey Creations, each setup is custom-made just for you, so all sales are final and non-refundable.

    If you need to cancel, please do so at least one (1) week before your event date. While refunds aren’t available, we’re happy to offer rescheduling at no extra charge (based on availability).

    Thank you for your understanding and for choosing us to bring your vision to life

  • By booking with Aqua Honey Creations, you agree that photos and videos of setups may be used for marketing and social media. Client privacy will always be respected. If you prefer not to be featured, please notify us in writing prior to your event.